WATER BILLING (734) 467-3175 - The Finance Department processes payments for water and sewer bills. The City of Westland services approximately 26,000 customers with water from the City of Detroit Water System. Water meters are read electronically by City staff using a hand-held device and customers are billed bi-monthly. All meters have a red triangular leak indicator that moves when water is being used. If no water is being used and the red leak indicator is moving, check faucets, toilets, sprinkler systems and other water supplied appliances for leaks.
Water billing questions please contact the billing department at 734-467-3175 or email firstname.lastname@example.org.
TO PAY BY PHONE- Please contact Point & Pay directly at 1-888-891-6064 to make your payments over the phone.
TO PAY ONLINE - Scroll to the top of the page, place your curser over HOW DO I (blue border) a drop down box will open, scroll down to Pay my water bill payments and click to open.
E-BILLS FOR WATER – Our e-bills for water will replace the paper copies that are currently mailed to the current address and will help the City go paperless.
To begin receiving an e-bill for water, please complete the E-Bill Sign-Up Form and turn it in at the City Hall or you can email to email@example.com
Please check to make sure the City email is not blocked by your email spam filter. It is still your responsibility to pay your water bill by the due date. Your water bill can be viewed online by visiting http://www.cityofwestland.com/paymywaterbill.
If you are currently enrolled in our E-bill program, and would like to cancel, please complete the E-Bill Cancellation Form and turn it in at the City Hall or you can email to firstname.lastname@example.org. If you have any questions, ask to speak to a water-billing clerk at 734-467-3175 or email email@example.com.
AUTOMATIC WATER BILL PAYMENT SERVICE - Our Automatic Bill Payment service allows your water and sewer bill to be automatically paid from any participating bank or credit union account. You will receive your statement at least 20 days before it is due. The bill amount will be automatically withdrawn from your chosen account on the due date. Adequate funds must be available in your account to cover the automatic payment. Insufficient funds will be subject to the same fee as a non-sufficient-funds check and the normal late-payment penalty will apply.
We will continue to read your meter and send you a statement on a bi-monthly basis. If you have any questions regarding the charges on your statement, contact the Water Billing Department at least ten (10) business days prior to the bill due date.
To begin automatic bill payment please complete the Authorization for Automatic Water Bill Payments and return it to the Water Billing Department, City of Westland, 36300 Warren Road, Westland, Michigan 48185. Note: It may take up to two billing cycles before automatic payments begin.
To cancel automatic bill payment for any reason you must notify the Water Billing Department in writing. Please complete the Cancellation of Automatic Bill Payment Agreement and return the completed form to the Water Billing Department, City of Westland, 36300 Warren Road, Westland, Michigan 48185. We must receive your written notice at least ten (10) business days before the due date to discontinue automatic withdrawals.