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New Water Meter FAQ

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Expand/Contract Questions and Answers

  • Why is it necessary for DPS staff to remove the wires from the outside watermeter reading device?

  • Do I need to be home for the meter replacement work?

  • What is an Advanced Meter Reader?

  • Why is the City of Westland installing advanced meter readers?

  • Will you still need to read my meter?

  • Will my billing period change?

  • What are the benefits for residents?

  • Are the Advanced Meter Readers safe to use on homes with old wiring?

  • Will the water flow be interrupted during installation?

  • Is there anything I need to do to prepare?

  • Who will install the meters?

  • How do I know the person at the door is a representative from the City of Westland?

  • How do I know when they will perform work on my house?

  • Will I have to pay for the Advance Meter Reading System?

  • How does this technology work?

  • How do I schedule an appointment to replace my inside meter?

  • What happens if my work schedule conflicts with the date and times the installer is working?

  • Are there any health issues related to the new meters?

  • Is everybody getting a new meter?

  • Will my water bill increase?

  • When will I get a bill with the new meter readings on it?

  • What if there is a leak at the meter or any problems after the meter is replaced?

  • How are the water meters read?

  • How many installers will be coming to my house to perform the change out?

  • What happens if the installer damages my pipes?

  • What happens if the installer cannot change out the meter because the shutoff valves do not work?

  • Who do I call if I have questions before I make an appointment to have the meter replaced?

  • What happens when my inside meter is replaced?