Water Billing

About

The Finance Department processes payments for water and sewer bills. The City of Westland services approximately 26,000 customers with water from the Great lakes Water Authority (GLWA). Water meters connect wirelessly to the City to provide quicker reading of usage and alerting of any issues.

Making Payments

The City has four options to assist you in making payment of your water bill:

Pay by Phone

Contact Point and Pay directly at 888-891-6064 to make your payment.

Pay Online

Visit our Water Bill Payment portal to securely make your payment.

Pay In-Person

Visit City Hall during normal business hours or drop your payment off at one of our drop boxes.

Automatic Electronic Payment

Set up automatic payment of your water and sewer bill.

Go Green - Sign Up for Electronic Billing

The City provides a green alternative to paper bills as part of our Mission Green Initiative's drive to go paperless.  The electronic bill replaces your current paper bill.

Sign Up for E-Bills

You can sign up for electronic paperless water bills by one of the following methods:

City of Westland - Water Billing Department
36300 Warren Rd
Westland MI, 48185 

View Your Water Bill

Please check to make sure the City email is not blocked by your email spam filter. It is still your responsibility to pay your water bill by the due date. Your water bill can be viewed online.

Cancelling E-Bills

If you are currently enrolled in our E-bill program, and would like to cancel, you can cancel by one of the following methods:

City of Westland - Water Billing Department
36300 Warren Rd
Westland MI, 48185 

Automatic Water Bill Payment Service

Our Automatic Bill Payment service allows your water and sewer bill to be automatically paid from any participating bank or credit union account. You will receive your statement at least 20 days before it is due. The bill amount will be automatically withdrawn from your chosen account on the due date. Adequate funds must be available in your account to cover the automatic payment. Insufficient funds will be subject to the same fee as a non-sufficient-funds check and the normal late-payment penalty will apply.

We will continue to read your meter and send you a statement on a bimonthly basis.  If there are questions please contact us at least ten days before the due date.

Starting Automatic Bill Payments

To begin automatic bill payment please complete the Authorization for Automatic Water Bill Payments Form (PDF) and return it to the Water Billing Department.

Note: It may take up to two billing cycles before automatic payments begin.

Cancelling Automatic Bill Payments

To cancel automatic bill payment for any reason you may do so by one of the following methods:

City of Westland - Water Billing Department
36300 Warren Rd
Westland MI, 48185

Note: We must receive your written notice at least ten business days before the due date to discontinue automatic withdrawals.

Request a Refund for Overpayment

You can request a refund for overpayment by one of the following methods:

City of Westland - Water Billing Department
36300 Warren Rd
Westland MI, 48185 

Make sure to include a copy of the cancelled check or paid receipt for the payment to be refunded.