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Water Billing
About
The Finance Department processes payments for water and sewer bills. The City of Westland services approximately 26,000 customers with water from the Great lakes Water Authority (GLWA). Water meters connect wirelessly to the City to provide quicker reading of usage and alerting of any issues.
Making Payments
The City has four options to assist you in making payment of your water bill:
Pay by Phone
Contact Point and Pay Automated Payment Service at 844-400-3556 to make your payment. Point and Pay charges a 3% service fee for this option.
Pay Online
Visit our Water Bill Payment portal to securely make your payment.
Pay In-Person
Visit City Hall during normal business hours or drop your payment off at one of our drop boxes.
Automatic Electronic Payment
Set up automatic payment of your water and sewer bill.
Go Green - Sign Up for Electronic Billing
The City provides a green alternative to paper bills as part of our Mission Green Initiative's drive to go paperless. The electronic bill replaces your current paper bill.
Sign Up for E-Bills
You can sign up for electronic paperless water bills by one of the following methods:
- Fill out the online form
- Print out the online form, fill out, and email to the Water Billing Department
- Print out the online form, fill out, and mail to:
City of Westland - Water Billing Department
36300 Warren Rd
Westland MI, 48185
View Your Water Bill
Please check to make sure the City email is not blocked by your email spam filter. It is still your responsibility to pay your water bill by the due date. Your water bill can be viewed online.
Cancelling E-Bills
If you are currently enrolled in our E-bill program, and would like to cancel, you can cancel by one of the following methods:
- Fill out the online form
- Print out the online form, fill out, and email to the Water Billing Department
- Print out the online form, fill out, and mail to:
City of Westland - Water Billing Department
36300 Warren Rd
Westland MI, 48185
Automatic Water Bill Payment Service
Our Automatic Bill Payment service allows your water and sewer bill to be automatically paid from any participating bank or credit union account. You will receive your statement at least 20 days before it is due. The bill amount will be automatically withdrawn from your chosen account on the due date. Adequate funds must be available in your account to cover the automatic payment. Insufficient funds will be subject to the same fee as a non-sufficient-funds check and the normal late-payment penalty will apply.
We will continue to read your meter and send you a statement on a bimonthly basis. If there are questions please contact us at least ten days before the due date.
Starting Automatic Bill Payments
To begin automatic bill payment please complete the Authorization for Automatic Water Bill Payments Form (PDF) and return it to the Water Billing Department.
Note: It may take up to two billing cycles before automatic payments begin.
Cancelling Automatic Bill Payments
To cancel automatic bill payment for any reason you may do so by one of the following methods:
- Fill out the online form
- Print out the online form, fill out, and email to the Water Billing Department
- Print out the online form, fill out, and mail to:
City of Westland - Water Billing Department
36300 Warren Rd
Westland MI, 48185
Note: We must receive your written notice at least ten business days before the due date to discontinue automatic withdrawals.
Request a Refund for Overpayment
You can request a refund for overpayment by one of the following methods:
- Fill out the online form
- Print out the online form, fill out, and email to the Water Billing Department
- Print out the online form, fill out, and mail to:
City of Westland - Water Billing Department
36300 Warren Rd
Westland MI, 48185
Make sure to include a copy of the cancelled check or paid receipt for the payment to be refunded.
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Water Billing
Physical Address
36300 Warren Road
Westland, MI 48185
Phone: 734-467-3175
Hours
Monday through Friday
9 am to 5 pm
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Finance
Physical Address
36300 Warren Road
Westland, MI 48185
Phone: 734-467-3169Fax: 734-422-1218
Hours
Monday through Friday
9 am to 5 pm